Our Commitment

At Zanoreta Casino & Hotel, we are committed to promoting responsible gaming and providing a safe and supportive environment for all our guests. We believe that gaming should be an entertaining experience and not a means to financial gain or a way to escape from problems.

Our responsible gaming policy outlines our approach to ensuring that our guests can enjoy their experience in a responsible manner.

Age Verification

We strictly enforce age verification procedures to prevent underage gaming. All guests must be at least 21 years of age to enter our casino floor, and valid identification is required for entry. Our staff is trained to verify identification and refuse entry to anyone who cannot provide valid proof of age.

Self-Exclusion Program

We offer a self-exclusion program for guests who wish to restrict their access to our casino. This program allows individuals to voluntarily exclude themselves from our facilities for a specified period of time or permanently. During this period, they will not be permitted to enter our casino or gaming areas.

To enroll in the self-exclusion program, please speak with a member of our responsible gaming team at the responsible gaming information desk or contact us at [email protected].

Setting Limits

We encourage our guests to set limits on their gaming activities, including:

• Time limits for gaming sessions
• Financial limits for gaming activities
• Taking regular breaks during gaming sessions

Our staff is trained to assist guests in setting these limits and to provide guidance on responsible gaming practices.

Signs of Problem Gaming

Problem gaming can have serious consequences for individuals and their families. Some signs of problem gaming include:

• Spending more time or money on gaming than intended
• Gaming to escape from problems or relieve distress
• Lying to family or friends about gaming habits
• Borrowing money or selling possessions to fund gaming
• Neglecting work, family, or personal responsibilities due to gaming
• Experiencing feelings of anxiety, irritability, or distress when not gaming
• Making repeated unsuccessful attempts to cut back or stop gaming

If you or someone you know is experiencing these symptoms, please seek help from one of the resources listed below.

Support Resources

We provide information and access to resources for those who may be experiencing problems with their gaming behaviors. These resources include:

• National Problem Gambling Helpline: 1-800-522-4700 (24/7 confidential helpline)
• Gamblers Anonymous: www.gamblersanonymous.org
• National Council on Problem Gambling: www.ncpgambling.org
• Zanoreta Responsible Gaming Team: Available at the responsible gaming information desk or by calling +1 (800) 123-4567 ext. 789

Staff Training

All our staff members undergo comprehensive training on responsible gaming. This training enables them to:

• Recognize signs of potential problem gaming
• Approach guests who may be experiencing problems in a sensitive and supportive manner
• Provide information about available resources and support services
• Enforce our responsible gaming policies effectively

Responsible Marketing

We are committed to ensuring that our marketing and promotional activities are conducted in a responsible manner. Our marketing materials:

• Do not target individuals under the age of 21
• Do not make false or misleading claims about the chances of winning
• Include responsible gaming messages and information about available support resources
• Do not encourage excessive or irresponsible gaming behaviors

Contact Us

If you have any questions about our Responsible Gaming Policy or need assistance, please contact our Responsible Gaming Team at:

Email: [email protected]
Phone: +1 (800) 123-4567 ext. 789
In-person: Visit the Responsible Gaming Information Desk on the casino floor